Effective Date: October 1, 2025
GENERAL SHIPPING GUIDELINES
If the products in your order are in stock, your shipment will be processed and shipped Monday through Friday within 1 to 3 business days of the order date. Orders placed on a weekend or holiday will be processed within the next 1 to 2 business days. Please note that all processing times are estimates and may be subject to change. If you need to change your shipping method, please contact us as soon as possible. If you would like products to be shipped to two or more locations, please place separate orders for each location.
FLAT RATE GROUND SHIPPING – $10.00
Depending on location, please allow approximately 5-7 business days for delivery (after it has been packaged and shipped). Due to ground shipping weight limits, we may separate your order into 2 shipments. All shipments are sent via USPS, unless otherwise noted or selected.
INTERNATIONAL SHIPPING – Please contact us directly to help you with your order!
When your order is shipped, you will receive a shipping confirmation email.
DUTIES & TAXES
The price and the shipping cost listed on our website do not include import fees, customs, duties, and value added taxes (VAT),etc. Customers are responsible for paying all duties, taxes, and other fees which are levied once your packages reach the country of destination.
Since custom policies vary widely from country to country, we strongly encourage you to contact your local custom office for more information before placing an order. Bitty Bao has no control over these charges, nor can Bitty Bao predict what they may be.
In the event that there is a custom clearance delay, Bitty Bao will assist you in every way possible to ensure delivery. However, Bitty Bao will not be liable for orders that are refused or held by customs.
UNCLAIMED OR REFUSED PACKAGE
If your package is unclaimed or refused, you will be responsible for the 1) original and return shipping costs, and 2) duties, taxes, and other customs charges that are incurred on the package for both the original and return shipment. The amount of these charges will be subtracted from your refund once the package reaches back at our warehouse.
RETURNS & EXCHANGES
ALL ORDERS ARE FINAL SALE.
As a small business, assure that the package leaves our facility in excellent condition. We are not responsible for replacing or refunding any damaged packaging or external boxes which may have been compromised by shipment through transit.
Returns and exchanges are not allowed except for:
Wrong order received: If we made a mistake/error in shipping out the wrong product, please notify us within 2 business days of receiving your order. We will then issue return instructions on how and where to return the product.
